Last Updated: November 27, 2025

At Ecom With MSA (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ecomwithmsa.com/ and use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Personal Information You Provide

When you interact with our website, we may collect personal information that you voluntarily provide, including:

Account Registration:

  • Full name
  • Email address
  • Password (encrypted)
  • Phone number (optional)
  • Country/location

Payment Information:

  • Billing name and address
  • Payment card information (processed securely through third-party payment processors; we do not store complete card details)
  • Transaction history

Communication Information:

  • Messages you send through contact forms
  • Email correspondence
  • Support tickets and inquiries
  • Course feedback and reviews

Profile Information:

  • Learning preferences
  • Course progress and completion status
  • Certificates earned
  • Interests and goals (optional)

1.2 Information Collected Automatically

When you access our website, we automatically collect certain information:

Device and Usage Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visits
  • Click patterns and navigation paths

Cookies and Tracking Technologies:

  • Session cookies (temporary)
  • Persistent cookies (stored on your device)
  • Analytics cookies (to understand user behavior)
  • Marketing cookies (for advertising purposes)

1.3 Third-Party Information

We may receive information about you from third-party sources:

  • Social media platforms (if you choose to connect accounts)
  • Payment processors (transaction confirmation)
  • Analytics providers
  • Marketing partners

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

  • Create and manage your user account
  • Process your course purchases and payments
  • Deliver course content and materials
  • Track your learning progress
  • Issue certificates of completion
  • Provide customer support

2.2 Communication

  • Send order confirmations and receipts
  • Deliver course updates and announcements
  • Respond to your inquiries and requests
  • Send administrative messages about your account
  • Provide customer service and technical support

2.3 Marketing (With Your Consent)

  • Send promotional emails about new courses, special offers, and updates
  • Display targeted advertisements on our website and third-party platforms
  • Share educational content and blog posts
  • Announce new features and services

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us directly.

2.4 Improvement and Analytics

  • Analyze website usage patterns and trends
  • Improve our courses, content, and user experience
  • Develop new features and services
  • Conduct research and analysis
  • Test new functionality

2.5 Legal and Security

  • Comply with legal obligations and regulations
  • Prevent fraud and unauthorized access
  • Protect our rights and property
  • Enforce our Terms and Conditions
  • Resolve disputes

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Payment Processors (Stripe, PayPal, etc.) – to process transactions
  • Email Service Providers (Mailchimp, Klaviyo, etc.) – to send emails
  • Cloud Hosting Services (AWS, Google Cloud, etc.) – to store data
  • Analytics Providers (Google Analytics, etc.) – to analyze website usage
  • Customer Support Tools – to provide assistance
  • Content Delivery Networks – to deliver video content efficiently

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If Ecom With MSA is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or subpoenas
  • Legal processes or government requests
  • Protection of our legal rights
  • Prevention of fraud or illegal activity
  • Public safety concerns

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and improve your experience.

4.2 Types of Cookies We Use

Essential Cookies (Required):

  • Necessary for website functionality
  • Enable secure login and access to your account
  • Cannot be disabled

Analytics Cookies (Optional):

  • Help us understand how visitors use our website
  • Provide insights for improvement
  • Include Google Analytics and similar tools

Marketing Cookies (Optional):

  • Used to deliver relevant advertisements
  • Track the effectiveness of marketing campaigns
  • Include Facebook Pixel, Google Ads, and similar tools

4.3 Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies
  • Accept only certain cookies
  • Delete existing cookies
  • Receive notifications when cookies are set

Note: Disabling essential cookies may affect website functionality and your ability to access certain features.

4.4 Do Not Track Signals

Some browsers have “Do Not Track” features. Our website does not currently respond to Do Not Track signals, as there is no industry standard for how to interpret them.

5. Data Security

We implement reasonable security measures to protect your information:

Technical Safeguards:

  • SSL/TLS encryption for data transmission
  • Secure password hashing and encryption
  • Regular security audits and updates
  • Firewall protection
  • Access controls and authentication

Organizational Safeguards:

  • Limited employee access to personal data
  • Confidentiality agreements with staff and partners
  • Regular security training
  • Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

  • Request a copy of the personal information we hold about you
  • Receive your data in a structured, machine-readable format

6.2 Correction

  • Request correction of inaccurate or incomplete information

6.3 Deletion

  • Request deletion of your personal information (subject to legal obligations)
  • Close your account

6.4 Restriction

  • Request that we limit how we use your information

6.5 Objection

  • Object to our processing of your information for certain purposes

6.6 Opt-Out

  • Unsubscribe from marketing communications
  • Opt out of targeted advertising

To exercise your rights, contact us at:

We will respond to your request within 30 days. Some rights may be limited by local laws or legitimate business needs.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Typical Retention Periods:

  • Active accounts: Retained while account is active
  • Inactive accounts: May be deleted after 3 years of inactivity
  • Transaction records: Retained for 7 years (legal requirement)
  • Marketing data: Retained until you opt out

8. International Data Transfers

Ecom With MSA operates from the United Arab Emirates. If you access our services from outside the UAE, your information may be transferred to, stored, and processed in the UAE or other countries where our service providers operate.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at ecomwithmsa@gmail.com.

10. Third-Party Links

Our website may contain links to third-party websites, services, or resources (such as Shopify, Facebook, TikTok, etc.). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt out of the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

We do not sell personal information to third parties.

To exercise your CCPA rights, contact us at ecomwithmsa@gmail.com.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

Legal Basis for Processing:

  • Contractual necessity (to provide our services)
  • Legitimate interests (to improve our services)
  • Consent (for marketing communications)

To exercise your GDPR rights, contact us at ecomwithmsa@gmail.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

  • The “Last Updated” date at the top will be revised
  • Material changes will be communicated via email or prominent notice on our website
  • Your continued use of our services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Ecom With MSA
Email: ecomwithmsa@gmail.com
Phone: +971 52 430 7439
Contact Page: https://ecomwithmsa.com/contact/

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM GST
We typically respond within 24-48 hours during business days.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates.