Last Updated: November 27, 2025

Thank you for choosing Ecom With MSA for your e-commerce education needs. We are committed to providing high-quality courses and valuable learning experiences. Please read this Refund Policy carefully before making a purchase.

No Refund Policy

All sales are final. Due to the digital nature of our products and instant access to course materials upon purchase, we do not offer refunds, exchanges, or cancellations once a course has been purchased and accessed.

By completing your purchase, you acknowledge and agree that:

  • You have carefully reviewed the course description, curriculum, and preview materials before purchasing
  • You understand that all sales are final and non-refundable
  • You will receive immediate access to digital course content upon successful payment
  • The nature of digital products prevents us from “taking back” the knowledge and materials you’ve accessed

Why We Have This Policy

Digital educational products are fundamentally different from physical goods. Once you gain access to our course materials, videos, downloadable resources, and content, you possess the knowledge and information permanently. Unlike physical products that can be returned, digital content cannot be “un-accessed.”

This policy allows us to:

  • Keep our course prices affordable ($10 per course)
  • Protect our intellectual property and course content
  • Prevent unauthorized sharing or misuse of materials
  • Continue providing lifetime access and free updates to legitimate students

What You Get With Your Purchase

When you purchase a course from Ecom With MSA, you receive:

✅ Lifetime Access – Access your course forever, on any device ✅ All Course Materials – Complete video lessons, downloadable resources, templates, and guides ✅ Future Updates – Any content updates or improvements are included at no additional cost ✅ Student Support – Email support for course-related questions ✅ No Hidden Fees – One-time payment with no recurring charges

Before You Purchase

To ensure you’re making an informed decision, we encourage you to:

  • Read the full course description and curriculum
  • Review any available preview lessons or sample content
  • Check course requirements and prerequisites
  • Verify that the course matches your learning goals and skill level
  • Contact us with any questions before purchasing

Technical Issues

If you experience technical difficulties accessing your course materials due to issues on our end, please contact us immediately at ecomwithmsa@gmail.com. We will work promptly to resolve any legitimate technical problems, including:

  • Login or access issues
  • Broken video links or missing content
  • Download problems with course resources
  • Platform technical malfunctions

Technical support does not constitute grounds for a refund, but we are committed to ensuring you can access the content you’ve purchased.

Exceptions

While our general policy is no refunds, we may consider exceptions in the following rare circumstances:

  1. Duplicate Purchase – If you accidentally purchase the same course twice
  2. Unauthorized Transaction – If your payment information was used without your permission (requires verification and may involve fraud investigation)
  3. Course Not Delivered – If you paid but never received access to your course materials after 48 hours

To request an exception review, contact us within 7 days of purchase with:

  • Your order number and purchase receipt
  • Detailed explanation of the exceptional circumstance
  • Any supporting documentation

Exception requests are reviewed on a case-by-case basis, and approval is at our sole discretion.

Chargebacks and Disputes

If you file a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to:

  • Immediately revoke your access to all purchased courses
  • Pursue the matter legally to recover costs and damages
  • Ban you from making future purchases on our platform
  • Report fraudulent chargebacks to relevant authorities

We strongly encourage you to contact us first if you have any concerns. We’re reasonable people committed to customer satisfaction and will work with you in good faith to address legitimate issues.

Course Bundles and Multiple Purchases

This no-refund policy applies to:

  • Individual course purchases
  • Course bundle packages
  • Any promotional or discounted purchases
  • Gift purchases made for others
  • Any additional services (Shopify themes, TikTok Ads Manager accounts, etc.)

Third-Party Products and Services

Some of our courses may recommend or reference third-party tools, platforms, or services (such as Shopify, Facebook Ads, etc.). Ecom With MSA is not responsible for:

  • Costs associated with third-party services
  • Functionality or availability of third-party platforms
  • Third-party refund policies or terms
  • Results or outcomes from implementing third-party tools

You are responsible for reviewing and agreeing to the terms of any third-party services you choose to use in conjunction with our courses.

Results Disclaimer

Our courses provide education, strategies, and knowledge. However, we cannot guarantee specific financial results or business outcomes. Your success depends on many factors including your effort, dedication, implementation, market conditions, and individual circumstances.

No refunds will be granted based on:

  • Failure to achieve specific income or business results
  • Disappointment with the speed of progress
  • Changed personal circumstances or priorities
  • Deciding you don’t have time to complete the course
  • Lack of effort or implementation on your part

Contact Us

If you have questions about this Refund Policy or need to report a technical issue, please contact us:

Email: ecomwithmsa@gmail.com
Phone: +971 52 430 7439
Contact Page: https://ecomwithmsa.com/contact/

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM GST (Gulf Standard Time)
We typically respond to emails within 24-48 hours during business days.

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.

Agreement

By purchasing any course or service from Ecom With MSA, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Thank you for your understanding and for choosing Ecom With MSA for your e-commerce education!